Delivery to your door is one of the many benefits available to Shirazi Wines buyers. On all orders,  Shirazi Wines buyers pays the shipping cost. Below is the Shirazi Wines buyers policy for shipping and handling returns of wines.

How does Shirazi Wines buyers ship my wine orders?

Shirazi Wines buyers will ship orders to you using a variety of carriers, namely, FedEx and UPS, or others, such as DHL, depending on state availability and state regulatory requirements.

How long does it take to receive my order?

All orders are shipped from a central shipping facility in Illinois. Depending on where the order is being shipped to, orders will take several days to two weeks to arrive at their destination. All orders are shipped in plain wrapped, sealed packages.

Do you offer Express Delivery options?

One of the ways that Shirazi Wines buyers is able to offer shipping at no charge to its members is to standardize its shipping processes. At this time, no Express Delivery options are available on Shirazi Wines buyers shipments.

Are there any restrictions on the type of address Shirazi Wines buyers can ship to?

By law, alcohol cannot be shipped to PO Boxes or APO/FPO addresses.

Which states does Shirazi Wines buyers ship to?

Shirazi Wines buyers currently ships to the following states: AZ, CA, CO, ID, IL, IN, LA, MA, MO, NE, NV, NH, NJ, NM, NY, MD, OR, TX, WV, WI, and WY. We will continue to add more states in the near future. Also we strongly suggest to see the direct shipping information from http://www.wineinstitute.org/shipwine/analysis/intro_analysis.htm

I live in one of the states to which you currently deliver and have tried to order in the past from other companies and haven't been able to. How am I able to order through Shirazi Wines buyers?

State regulations regarding the shipment of wine change regularly. Shirazi Wines buyers, through its fulfillment provider, is in compliance with all requirements for legally shipping and delivering wine to members living in the states to which we ship.

Does Shirazi Wines buyers ship all year round?

Shirazi Wines buyers ships year round, though we do not ship on major holidays or on weekends. Additionally, in the event of extreme weather conditions (i.e. heat and/or cold), Shirazi Wines buyers reserves the right to delay the release of shipments in order to maintain the high quality of products at the time of arrival.

Are there minimum or maximum numbers of bottles I can order through Shirazi Wines buyers?

All of your Shirazi Wines buyers orders must be in increments of 6 bottles (i.e. 6, 12 or 18,). However, buyers can mix and match in any way they like to reach these increments. There are no minimum order quantities on specific wines as long as the total order should be 6, 12 or 18. The maximum number of total bottles that can be shipped to a member in any single shipment is 60 (5 cases).

Are there any additional restrictions on delivery of wine through Shirazi Wines buyers?

In some instances, local laws regulate product availability or delivery. For example, there are certain zip codes that Shirazi Wines buyers is prohibited from shipping to in Texas (see current list below).

When creating a new order, you will be notified if a zip code you want to ship to is in an area not currently serviced by Shirazi Wines buyers.

What happens if a wine I want to order is out of stock?

While we continually monitor inventory in order to ensure the accuracy of our website and information available to Shirazi Wines buyers Customer Service representatives, there are occasions when a certain wine will sell out or is no longer available. This is one of the reasons that when you find a wine you like, you should order it quickly!

When a wine is no longer available, Shirazi Wines buyers will attempt to make a suggestion for a comparable vintage or varietals. During the order checkout process, you will be given the option to accept or reject our substitution recommendation(s). No bottles of wine will be shipped without your accepting the recommendation and purchasing them during the order process.

What happens if I am dissatisfied with a bottle I receive?

Shirazi Wines buyers is committed to ensuring the satisfaction of our members. If at any time, you receive a bottle you feel is faulty or are dissatisfied with for any reason, contact Shirazi Wines buyers Customer Service at 1-(708) 499-0332

How can I track my order?

If you have any questions about your order, please contact Shirazi Wines buyers Customer Service via email (sales@shiraziwines.com) or phone toll-free at 1-(708) 499-0332 for assistance in tracking your order.