Customer Policy: Shirazi Wines explains their customer service policies.

1. Age 21: I know, I know, we said it before but we need to say it again...if you order from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years old.

2. Privacy & Security: We value you as a customer and to that end, we state here that a) your email address plus other information will only be used by us for our sales, shipping, and email notices...it will never be sold or given to anyone else, and b) our site uses the most advanced security technology available to assure you that when you enter your credit card information here, it is encrypted to prevent it from being intercepted and used by someone else. Notice at the bottom of your browser window that the little lock is locked when you enter your credit card info.

3. Availability: Unfortunately, we cannot guarantee the availability of all items in the store. It is possible that we may run out of an item. In that event, we will contact you via email and allow you to substitute another product...in fact, we'll probably suggest something else. When you place an order, we will get an authorization for your credit card but we do not charge the amount to your card until we are sure we have or can get what you ordered.

4. Prices: Our prices marked “sale” have our deepest discounts already built in. Prices are subject to change without notice because sometimes we get new stock at a new price but this seldom happens.

5. Returns: If we send you the wrong wine, we'll arrange to have the wine returned to us or we might make you an offer. If this happens, please email us at Customer Service. If for some other reason you want to return wine to us, you will have to pay the shipping and we will also charge a 10% restocking fee to take it back in. If there is additional information you want to know about our policies that you do not see here please contact us at Customer Service.